Hi, I'm Darcy Schoening. Welcome to my profile!
Darcy Schoening's Bio:
Darcy Schoening's Experience:
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Facility Relations Manager at First Call Ambulance Service, LLC.
December 2010 - June 2013Oversee a team of transport coordinators and marketers who serve as liasons between First Call and Tri-Star Hospitals. Hire, train, manage team to oversee scheduling, marketing, customer service, and related functions. Build and implement reports from scratch to identify daily needs for call volume, marketing, and troubleshooting areas. Oversee procurement, distribution, and related budgetng. Oversee all customer service training for new employees. Troubleshoot daily issues to better train and coordinate daily patient ambulance trips. Coordinate marketing efforts at First Call to all Tri-Star facilities in order to increase call volume. Attend Tri-Star facility meetings and events to positively serve the needs of the facilities while maintaining a positive relationship. Increase monthly call volume to maximize revenue through various marketing efforts.
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SAE at Rural/Metro Corporation
November 2007 - January 2011Oversee all customer service functions for eight Tri-Star hospitals. Lead Marketer for Centennial Medical Center, Tri-Star's largest facility. Generate reports from scratch to identify areas to improve customer satisfaction, opportunity identification, and marketing effectiveness. Reports are used by marketing department and general manager. Pre-authorize ambulances through health insurance companies. Process Medicare and Medicaid paperwork for patients leaving emergency department via ambulances. Communicate with dispatch department regarding scheduling functions. Schedule all outgoing ambulances for eight Tri-Star hospitals. Schedule life flights for outgoing patients. Coordinate billing for life flights and communicate with patients' families regarding helicopter scheduling and billing.
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AGM at First Hospitality Group
2004 - 2006Improved GSS marks and enhanced front desk, housekeeping, night audit procedures to improve the guest experience. Primarily worked I'in the Marriott sections and branched out into Hilton properties. Directed revenue management, human resources, and operations management. Placed with another franchisee upon moving to Tennessee.
Darcy Schoening's Education:
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Nashville school of law
2012 – 2016Doctor of Law (J.D.) -
High school
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Middle Tennessee State University